Reminders

FAQs

Frequently Asked Questions

Hopefully we can answer many of your queries right here, right now...


What is Support After Suicide?
Support After Suicide is a program, based in Melbourne, Australia, which provides support to individuals and families including children and young people who are bereaved by suicide


What is the Support After Suicide Community?
The Support After Suicide Community brings together people who are bereaved by suicide and living in Australia. It is a place to meet and support one another. Members can discuss issues and experiences that are important to them and actively support one another through our online forum.


How do I become a member?
Membership is open to anyone living in Australia who has lost someone close to them to suicide. To register your interest, click on the 'Join Now' link on the Community homepage and complete our online registration form. Here, we'll ask you to provide some basic information. This is just to help us work out if the Community is right for you.

Check your email in the next day or two to see if your invitation email has arrived. If your invitation email doesn't arrive, try checking your spam folder or contact us directly on (03) 9421 7640.

To activate your membership, click the 'Join Now' link in the invitation email. This will take you to a page where you'll be asked to set-up your community name and password.


Once I've become a member, how do I sign in?
Once your account has been activated, you can log into the community site any time by clicking the 'Sign In' link, at the top left of the community homepage. To log out, click on the 'Sign Out' link, under your member name at the top left of any page.


Will my name be displayed to the rest of the community?
Yes, whatever first and last name you provide when you activate your membership, will be displayed to the rest of the community. Your first initial and last name will also form the URL (web address) of your profile page. Although you'll be able to change your name later, you won't be able to change the URL of your profile page - so please choose carefully.

The only other place your name may appear is in the email address associated with your account e.g. John.Smith@gmail.com. Your email address will remain hidden from the rest of the community though unless you choose to display your email address to anyone within the community by adjusting your privacy settings.


How do I change my name?
You can change your name by editing your profile and entering a new first and last name. To edit your profile, you'll need to go to your profile page first. You'll find a link to your profile page under your member name at the top left of every page and a link to 'edit your profile' at the top right of your profile page.


How do I update my privacy settings?
Except for your name, the personal details of your profile are, by default, hidden from the rest of the community. This includes your email address, your profile photo, your community contacts and your bio. The only way you can make these details viewable to other members is by adjusting your privacy settings.

To adjust your privacy settings, you'll need to edit your profile first. You'll find a link to your profile page under your member name at the top left of every page and a link to 'edit your profile' at the top right of your profile page. Click on 'Privacy Settings' and go through the check list one by one and consider who you want to access to your personal information. Be sure to click 'Save' when you're done.


How do I change my email address?
You can change the email address associated with your account by editing your profile and entering a new email address under 'Login Settings'. To edit your profile, you'll need to go to your profile page first. You'll find a link to your profile page under your member name at the top left of every page and a link to 'edit your profile' at the top right of your profile page.


How do I change my password?
You can change the password for your account by editing your profile and entering a new password under 'Login Settings'. To edit your profile, you'll need to go to your profile page first. You'll find a link to your profile page under your member name at the top left of every page and a link to 'edit your profile' at the top right of your profile page.


What if I've forgotten my password?
If you've forgotten the password to your account, click on the 'Forgotten Password' link on the 'Sign In' screen. You'll find a link to the 'Sign In' screen at the top left of this page. Enter the email address associated with your account in the 'Forgotten Password' form, and we'll send you an email with a link to another form where you can enter a new password.


How do I send a private message to another member?
One of the ways you can send a private message to another registered member is by going to your messages. You'll find a link to your messages under your name at the top left of every page. Here, you'll also be able to view or reply to any messages you receive or have sent to others.

If you receive a private message, an email notification will be sent to the email address associated with your account. A notification will also appear in red, next to your name, at the top left of every page.


What is a forum?
A forum is a place where people can chat to other registered members of a community by posting messages in response to a particular topic or conversation. Our forums contain various categories (broad subject areas), which themselves contain topics (more specific subject areas) which contain conversations made up of individual posts (where a member writes something).

Our members are encouraged to share their experience of suicide bereavement on our forums and to provide advice to others who are also healing after the loss of a loved one to suicide. We also encourage postings that treat others with respect, stay on topic and advance the conversation.


How do I report content that is inappropriate?
You may not like everything you read. Everyone participates differently and you may sometimes see things you don't like. You are welcome to disagree with others provided your tone is respectful. If you feel that a forum post or topic however, does not comply with our Community Posting Guidelines then we would encourage you to flag the content as inappropriate. To do this, click on the 'Report Abuse' link, under 'Feedback' at the bottom right of the post. The reported content will then be flagged for moderation by one of our counsellors.


How do I close my account?
If you would like to close your account, please email aftersuicide@jss.org.au or call us on (03) 9421 7640 and one of our administrators will look after this for you.


If you have any other questions or if you require professional care or assistance,
please contact us on (03) 9421 7640.


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